Contact Us & Complaints Procedure

Should you need to contact Claim Through Us.com™ please do so by using the following:

Office

If you wish to contact Claim Through Us.com™ via post our address is:

• 26 York Street
• London
• W1U 6PZ

Alternatively please feel free to email us at info@claimthroughus.com.

New Claims

If you would like to begin a claim then please email newclaim@claimthroughus.com.

Marketing Department

Should you have a marketing enquiry then please email marketing@claimthroughus.com.

Complaints Procedure

We at Claim Through Us.com™ want our clients to experience the best service possible. If you have any problem about any aspect of our business please let us know and we will try our very best to correct it.

How to make a Complaint:

There are four ways to contact us with your complaints:

Phone: 0845 000 85 85

Address: 26 York Street London W1U 6PZ

Email: complaints@claimthroughus.com

Fax:    0845 867 7491

If you have a complaint, please contact us with your details:
Name & Reference:
Address:
Telephone:
E-mail address:
Brief details of Complaint: 

What Will Happen Next?
1. We will send you a letter acknowledging your complaint. We will also inform you who is dealing with your complaint and send you a copy of our complaints procedure. You can expect to receive our letter within 5 working days of us receiving your complaint.
2. We will record your complaint and open a separate file for your complaint. We will do this within a day of receiving your complaint.
3. We will then start to investigate your complaint. This will normally involve the following steps:-
We will pass your complaint to the Managing Director within 3 working days. He will ask the member of staff who acted for you to reply to your complaint within 5 working days. He will then examine their reply and the information in your complaint file. And, if necessary, he may also speak to them. This will take up to 3 days from receiving their reply and the file.
4. No later than 4 weeks, the person then dealing with your complaint will then either reply to you with:
a. Response to your complaint; or
b. A holding response explaining why the person managing your complaint is not yet in a position to resolve the complaint and indicating a timescale for further contact.
5. No later than 8 weeks we will respond with:
a. A final response;
or b. A response which explains that the business is still not in a position to make a final response, gives reasons for the further delay and indicates when it expects to be able to provide a final response.

We hope you will be happy with the outcome of your complaint. If you are unhappy with the delay then you may refer your complaint to the Claims Management Regulator for their consideration (contact details are available on request).

Claim Through Us.com may decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint.